After placing your order, you will receive an order confirmation email confirming that your request has been successfully received by Red Horns Gallery.

If you have selected Pay with Bitcoin (On-chain), your order will initially appear as payment pending while your Bitcoin transaction is being confirmed on the network.

Once your payment has been successfully verified, your order will be accepted for processing. The standard processing time is 3–4 business days, although we always aim to dispatch orders as quickly as possible.

Once your artwork has been shipped, you will receive a shipping confirmation email with your tracking number and delivery details.

Throughout the process, you will receive two email notifications regarding your order:

• Order Confirmation — confirming that your order has been successfully received.
• Shipping Confirmation — sent once your artwork has been handed over to shipping carrier, including your tracking number and shipping details.

If you have any questions regarding your order or payment, please contact us at redhornsgallery@gmail.com.

We always aim to ship your artwork as quickly as possible. However, each original artwork is carefully prepared before dispatch, including a final inspection, professional packaging, and verification of all shipping requirements and documentation necessary for international delivery. We want every artwork to arrive safely and in the best possible condition.

All shipments are sent via UPS or DHL, our trusted partners for the international transportation of original works of art.

Estimated delivery time is 5-10 business days for the United States and Canada (depending on the destination), while delivery to other countries follows the carrier's international transit schedule.

We carefully monitor every shipment from dispatch until it reaches its new home.

Customs Information

Original artworks are generally imported duty-free in many countries when correctly classified as original works of art. However, customs procedures,VAT, taxes, brokerage fees, and import requirements vary by country. Any
applicable import charges are the responsibility of the collector.

For shipments to the United States:

Original hand-painted artworks are generally
imported duty-free when correctly classified as original works of art.

Shipments valued below USD 2,500 are typically processed through a simplified customs entry.

For shipments USD 2,500 and above, U.S. Customs requires a formal customs entry. The shipping carrier or customs broker may contact the collector to request additional information needed for customs clearance.

For shipments to Canada:

Original hand-painted artworks are generally imported duty-free when
correctly classified as original works of art.

Collectors may be required to pay applicable GST/HST (and, where
applicable, provincial taxes) upon import, depending on the destination province.

The shipping carrier or customs broker may contact the collector to arrange customs clearance and collect any applicable taxes or brokerage fees before delivery.

For shipments to the European Union:

Original hand-painted artworks are generally imported duty-free when
correctly classified as original works of art.

Collectors are generally responsible for paying any applicable VAT
(Value Added Tax) and any customs clearance or brokerage fees required by the destination country.

The shipping carrier or customs broker may contact the collector if additional information is required to complete customs clearance before delivery.

For international shipments outside the United States, Canada, and the European Union:

Original hand-painted artworks are subject to the customs regulations of the destination country.

Import duties, taxes, VAT/GST, customs clearance fees, or brokerage charges may apply depending on local regulations and the declared value of the artwork.

The collector is responsible for any applicable import charges required by their country.

The shipping carrier or customs broker may contact the collector if
additional information is needed to complete customs clearance.